Customer Service and Order Processors

The Human Side of Management Assignment Repairing Jobs That Fail to Satisfy Learning Goals Companies frequently split work as an approach to improve proficiency, yet specialization can prompt negative results. DrainFlow is an organization that has adequately utilized specialization to decrease costs comparative with its competitors’ costs for a considerable length of time, yet rising client protests recommend the firm’s solid position might be slipping. Subsequent to perusing the case, you will propose a few different ways it can make all the more fascinating work for employees.You will likewise handle the issue of discovering individuals who are qualified and prepared to play out the numerous duties required in these occupations. Significant Topic Areas Job configuration Job fulfillment Personality Emotional work The Scenario DrainFlow is an enormous private and business plumbingâ maintenance firm that works around the United Kingdom. It has been a significant player in private plumbingâ for decades, and its recognizable rhyming adage, â€Å"When Your Drain Won’t Go, Call DrainFlow,† has been plasteredâ on announcements since the 1940s. Leigh Reynaldo has been a provincial administrator at DrainFlow for around 2 years.She used to work for a newerâ competing chain, Lightning Plumber, that has beenâ drawing an ever increasing number of clients from DrainFlow. Althoughâ her work at DrainFlow pays more, Leigh isn't happyâ with the state of affairs going. She has seen the work environmentâ is not as crucial or vivacious as the environmentâ she saw at Lightning. Leigh thinks the issue is that representatives are not motivatedâ to give the kind of client assistance Lightning Plumber workers offer. She as of late sent surveysâ to clients to gather data about performance,â and the information affirmed her fears.Although 60 percentâ of respondents said they were happy with their experienceâ and would utilize DrainFlow once m ore, 40 percent feltâ their experience was bad, and 30 percent said theyâ would utilize a contender whenever they had a pipes issue. Leigh is pondering whether DrainFlow’s work designâ might be adding to its issues in holding clients. DrainFlow has around 2,000 workers in fourâ basic employment classifications: handymen, plumber’s aides, orderâ processors, and charging agents. This structureâ is intended to keep costs as low as possible.Plumbers make high wages, though plumber’s assistantsâ make around one-fourth of what a licensedâ plumber makes. Utilizing plumber’s associates is thereforeâ a very practical system that has empowered DrainFlow to effectively undermined the opposition when it comes toâ price. Request processors make even not exactly assistantsâ but about equivalent to charging processors. All work is veryâ specialised, however representatives are frequently reliant on anotherâ job class to perform at their most efficientâ l evel. Like most pipes organizations, DrainFlow getsâ business for the most part from the Yellow Pages and the Internet.Customers either bring in to portray a pipes problemâ or present an online solicitation for plumbing services,â receiving an arrival call with data inside 24 hours. In either case, DrainFlow’s request processors tune in to theâ customer’s depiction of the issue to determineâ whether a handyman or a plumber’s colleague shouldâ make the administration call. The activity is then relegated accordingly,â and a specialist co-op goes to the area. Whenâ the work has been finished, by means of cell phone, a charging representativeâ relays the expense to SHR034-6, 12-13 he administration rep, who presentsâ a bill to the client for installment. Charging representativesâ can assume customers’ acknowledgment card installments by phoneâ or email a receipt for online installment. The Problem Although specialization reduces expenses altogethe r, Leighâ is stressed over client disappointment. Concurring toâ her overview, around 25 percent of client contactsâ ended in no administration call since clients were confusedâ by the symptomatic inquiries the request processorsâ asked and in light of the fact that the request processors didn't haveâ sufficient information or expertise to clarify the situation.That implies completely one out of four individuals who call DrainFlow to enlist a handyman are more terrible than disappointed: theyâ are not clients by any means! The staying 75 percent of calls that ended in a client care experience resultedâ in different issues. The most continuous protests Leigh found in the customerâ surveys were about reaction time and cost, especiallyâ when an inappropriate individual was sent to an occupation. Aâ plumber’s colleague can't finish a more technicallyâ complicated work. The arrangement must be rescheduled,â and the customer’s time and the staff’s time haveâ been wasted.The coming about deferral frequently caused customersâ in these circumstances to decay further contactâ with DrainFlowâ€many of them chose to go with Lightning Plumber. â€Å"When I show up at work I can’t take care of,† saysâ plumber’s right hand Jim Larson, â€Å"the client getsâ annoyed. They thought they were getting a licensedâ plumber, since they were requiring a handyman. Tellingâ them they must have another person come out doesn’tâ go over well. †Ã¢ On the other hand, when a handyman reacts to aâ job effectively took care of by a plumber’s associate, the customerâ is still charged at the plumber’s more significant salary rate.Licensed handyman Luis Berger likewise doesn't care for being inâ the position of giving clients awful news. â€Å"If I getâ called out to accomplish something like snake a channel, the customerâ isn’t anticipating a powerful bill. I’m trapped in a troub lesome situationâ€I don’t set the rates or make theâ appointments, however I’m the person who gets it from the client. †Ã‚ Plumbers likewise disdain being sent to do such simpleâ work. Obi Ani is one of DrainFlow’s request processors. She is disappointed too when an inappropriate individual is sentâ to a vocation however feels she and the other request processors areâ doing as well as can be expected. We have a study we’re supposedâ to follow with the gets to discover what the problemâ is and who needs to take the job,† she clarifies. â€Å"The customers don’t realize that we have a standard structure, soâ they figure we can respond to every one of their inquiries. The vast majority of usâ don’t discover anything else about pipes than the guest. Ifâ they don’t utilize the terms on the study, we don’t understandâ what they’re discussing. A handyman would, butâ we’re not handymen; we sim ply accept the calls. † Customer administration issues additionally include the charging delegates. They are the ones who need to keep contactingâ customers about installment. It’s not my issue theâ wrong fellow was sent,† says Elisabeth King. â€Å"If two guysâ went out, that’s two excursions. On the off chance that a handyman accomplished the work, youâ pay handyman rates. A portion of these clients don’t getâ that I didn’t accept their first call, thus I get hollered at. †Ã‚ The charging delegates additionally gripe that they seeâ only the last part of the procedure, so they don’t know whatâ the unique call involved. The activity is decently impersonal,â and a great part of the work is recording client grumblings. Rememberâ€40 percent of clients are not satisfied,â and it is the charging delegates who take theâ brunt of their contrary responses on the phone.As you can presumably tell, all workers need to engageâ in enthusiastic work, as depicted in your textbook,â and many do not have what it takes or character attributes to completeâ the client collaboration segment of their occupations. Theyâ are not prepared to give client care, and they seeâ their work for the most part in specialized, or mechanical, terms. Many are really on edge about talking directlyâ with clients. The workplace staff (request processors andâ billing delegates) acknowledge client assistance is partâ of their activity, yet they likewise discover managing negativeâ feedback from clients and collaborators stressful.Two years prior, an administration consultingâ company was recruited to overview DrainFlow specialist perspectives. The outcomes demonstrated they were less fulfilled thanâ workers in other practically identical employments. The accompanying tableâ provides a breakdown of respondent fulfillment levelsâ across various categories:â â â SHR034-6, 12-13 DrainFlow Plumbers DrainFlow Plumber Assista nts DrainFlow Office Workers Average Plumber Average Office Worker I am happy with the work I am approached to do. 3. 7 2. 5 2. 5 4. 3. 5 I am happy with my working conditions. 3. 8 2. 4 3. 7 4. 1 4. 2 I am happy with my cooperations with o-laborers. 3. 5 3. 2. 7 3. 8 3. 9 I am happy with my associations with my chief 2. 5 2. 3 2. 2 3. 5 3. 4 The data about normal handymen and averageâ office laborers is taken from the administration consultingâ company’s records of different organizations. Theyâ are not actually astonishing, given a portion of the protests DrainFlow workers have made. Top administration isâ worried about these outcomes, however they have not been ableâ to detail an answer. The customary DrainFlow cultureâ has been centered around cost regulation, and theâ â€Å"soft areas† like worker fulfillment has not been a major issue.The Proposed Solution The organization is in a difficult situation, and as incomes shrivel andâ the cost reserve funds t hat should be accomplished byâ dividing up work neglect to emerge, a change appears toâ be all together. Leigh is proposing utilizing money prizes to improve performanceâ among workers. She thinks if employeesâ were paid dependent on work results, they would work harderâ to fulfill clients. Since it is difficult to measureâ how fulfilled individuals are with the underlying bring in, Leighâ would like to provide the request pr

Art Max Beckmann Free Essays

Max Beckmann â€Å"Still-Life With Three Skulls† 1945. The ’Great War’ had an enduring and significant impact on Beckmann. In 1915 he languished a psychological breakdown and over this explanation was released from the German armed force. We will compose a custom article test on Craftsmanship Max Beckmann or on the other hand any comparative point just for you Request Now In aesthetic terms, the sickening experience of silly mass demise on the front line carried new grimness to his canvases. Beckmann’s utilization of a customary Vanitas-style still life discloses to us a ton about what his contemplations are about the world he is a piece of, particularly after his war experiences. This Vanitas work springs from his before referenced awful encounters during World War One, the political emergency of 1920s and 1930s Germany, the ascent of Hitler and outcast, a totally new zone for Beckmann. After the ascent of Hitler, Beckmann’s prominence recognized as Hitler would have no depiction of what Nazi Germany was truly similar to (savage and degenerate), even through workmanship as the Nazi individuals esteemed his work â€Å"degenerate†. It was in light of Nazi dread that Beckmann created his first tripitch (an image of three boards pivoted vertically together), called Departure (1932-1935). The side boards portray torment and enduring, while the focal point shows a lady and youngster on board a vessel on a splendid blue ocean (in spite of the fact that indicating an obscure destiny anticipating them). Beckmann fled Germany in 1937, taking asylum in Amsterdam, where he painted this still life during the last a long time of World War II. He joins a level sense, and sharp, striking and extraordinary hues with conventional Vanitas still life questions (the skulls). Additionally including a stifled flame, playing a game of cards that could propose the bet of human life that the war carried with it. The craftsman portrayed these years as â€Å"a really twisted time, full to the edge with work, Nazi mistreatments, bombs, hunger. † In the selection of articles, the conspicuousness of dark, and the thick, harsh paint, this still life catches the troubling state of mind depicted by such words. . It was in light of Nazi fear that Beckmann created his first tripitch (an image of three boards pivoted vertically together), called Departure (1932-1935). The side boards portray torment and enduring, while the focal point shows a lady and youngster on board a pontoon on a brilliant blue ocean (in spite of the fact that alluding to an obscure destiny anticipating them). Step by step instructions to refer to Art Max Beckmann, Papers

Legal Rights Essay Example for Free

Lawful Rights Essay Crooks have legitimate rights during preliminary techniques. Without these rights there would be so much disarray and debate in the court framework today. There are four of them that I will give a concise outline of and disclose to you the outcomes that might occur if these lawful rights were no longer maintained in the court framework today. They are; the option to go up against witnesses, the privilege to a fair-minded jury, the option to guide at preliminary, and to wrap things up the option to be skilled preliminary. The option to go up against witnesses is lawful right. The 6th amendment gives the respondent the option to be faced by the observers against them (Larry J. Siegel, 2012, 2010). This essentially gives the ideal for the respondent to have the observer me to court and enable them to look at the observer directly in the eye. This additionally gives the defendant’s attorney the option to scrutinize the observer. In the event that this privilege wasn’t maintained, at that point there would likely be a great deal of bogus proclamations or allegations in the preliminary. It would likewise be difficult to affirm whether the observer it coming clean, since anybody can get a bit of paper and record what they need to, yet with regards to looking at that individual right in the eye it has a ton of effect, since it allows the barrier to take a gander at the non-verbal communication of the observer and furthermore, with regards to the coordinating up of the announcements, the observer could record something, however then with regards to affirming in the event that they are lying, at that point what they recorded and what they are really saying could be entirely unexpected and if this privilege was no longer maintained there could be honest individuals going to prison or a ton of lawbreakers pulling off the wrongdoing that they have submitted. Additionally if the lawful right wasn’t maintained how could the jury or the appointed authority go off of a composed articulation that could have be composed by anybody, in the event that this privilege wasn’t maintained, at that point there would be such a significant number of composed explanations on the two sides, since they wouldn’t need to affirm during preliminary, it would be a ton simpler for individuals to get off, on the grounds that it would essentially be he state, she state data, yet the reality of having to really go to court and affirm after swearing to tell the truth, places you in an entire whole ball field so it helps from multiple points of view, in light of the fact that in addition to the fact that it helps the d protection it helps the investigators. The privilege to an unbiased jury fundamentally implies that, the attendants who they select for the preliminary realize positively nobody who is on the preliminary, none of the lawyers, the appointed authority, the litigant or the offended party. They likewise can’t know anything about the preliminary. Nobody on the jury can be one-sided. On the off chance that this lawful right wasn’t maintained, at that point the decision of the case, wouldn’t be reasonable and there would be many individuals taking various sides on account of the individual that they know. It wouldn’t be reasonable for the respondent or the offended party, in such a case that the jury knew something about the case or knew about the individual who carried out the wrongdoing or of the individual who the wrongdoing was perpetrated upon then the jury would have blended sentiments and would likely never arrive at a choice which could cause a hung jury, which would most likely let a criminal walk free. Likewise on the off chance that anybody in the jury knew the adjudicator, the investigator or the resistance legal advisor and they worked one of their cases or sentenced them for a wrongdoing beforehand then they would presumably simply pick a side in a spirit of meanness. Having an unprejudiced jury isn't just useful for the litigant, yet in addition for the investigator and offended party additionally, in such a case that there was somebody on the jury that had something against the offended party or examiner then they would presumably simply pick for the protection due to the resentment that they hosted against that get-together. The option to advise implies that the litigant has the option to have the help to guide in the respondents guard and in the event that they can’t bear the cost of one, at that point one would be named to them by the court. In the event that this privilege wasn’t maintained, at that point there would be a ton of cases that would most likely be decided for the offended party as a result of the absence of information on the litigant. Additionally there would likely be a great deal of crooks in the slammer, since then they wouldn’t have an attorney to talk on there be half and attempt to work out a lighter sentence for their benefit. There most likely would not be the same number of post trial agents, on the grounds that with the defendant’s being bolted up then the alternatives of them having probation or network administration would be removed of the image. With a legal counselor they help out the defendant’s a great deal in preliminaries, on the grounds that the legal advisor can work with the examiner and concoct numerous different alternatives other than prison time. They can likewise support the respondent and give them ways and different activities before preliminary to assist them with getting a lesser or lighter sentence. Without the hoodlums reserving the option to advise then there would be a great deal of unfair allegations on the defendant’s side additionally it would be simpler for the jury to favor the examiner in light of the fact that with the absence of information the respondent most likely wouldn’t have the option to get the data that they requirement for preliminary together. The option to be skillful at preliminary implies that so as to stand preliminary a criminal respondent must be in there right perspective and comprehend the nature and degree of the legitimate procedures. Additionally in the event that the litigant is considered intellectually unsteady, at that point the preliminary must be deferred until treatment renders him equipped for partaking in his own protection (Larry J. Siegel, 2012, 2010). On the off chance that this privilege was no longer maintained, at that point each preliminary would be unreasonable and a great deal of intellectually precarious individuals would be in prison as opposed to getting legitimate treatment in the correct office. Additionally on the off chance that it wasn’t maintained, at that point the litigant wouldn’t have the option to render the treatment that he/she should have the option to stand preliminary. Additionally the criminal would most likely attempt to go about as his own guidance which, since they aren’t in there right perspective and state or do things that he/she wouldn’t comprehend, in light of the fact that they aren’t in there right perspective and would they would get a harsher sentence for the wrongdoing. There are such huge numbers of things that could turn out badly if these legitimate rights weren’t set up. There are numerous cases that has occurred and that’s why we have these lawful rights to day. As I would see it I feel that these rights are basically for valid justifications, on the grounds that paying little mind to the individual everybody ought to have rights. Without these lawful rights there would be so much defilement and wrong doing in the courts today.

Project Management and Traditional Adaptive †MyAssignmenthelp.com

Queetion: Talk about the Project Management and Traditional Adaptive. Answer: Presentation: Slush subsidize slack had been made by the past CIO Davies just on the off chance that when the essential tasks at IVK couldn't be endorsed. The slush reserves had been created at IVK so as to get the IT anticipate reserves affirmed. The IT anticipates were not viewed as the essential capacities rather they were only the supporting capacities which confronted inconvenience to get budgetary endorsements from the division. To get spending endorsement for the IT anticipates that were specialized and didn't convey direct client benefits were extremely hard to get affirmed in IVK. In addition the IT anticipates should be specialized and different divisions were essentially incapable to see, rather now and again the methodology that the organization IVK embraced for financing the IT anticipates was that of preventive upkeep. This is the motivation behind why Davies made slush assets to get these security related dangers took care of adequately (Wysocki, 2010). Davies being a specialized individual knew very well the sort of security dangers may create if the IT anticipates don't get actualized. He understood the significance and gravity of ignoring of IT anticipates in IVK that is the reason he thought of this thought of making slush finance slack to get budgetary endorsement for the IT anticipates. During the IT anticipate endorsement in which Barton made fun when he began reprimanding the manner in which the venture was introduced Davies essentially returned back in his shell during clashes. This demonstrates Davies, not being the one prepared to assume sole liability, will bring about noose around everyones neck as everybody would get included while dynamic for the IT anticipates (Austin, Nolan, O'Donnell, 2016). The methodology embraced by Davies was normally IT-based methodology and not an administration based methodology. The methodology embraced by Davies was innovation arranged as he alongside John both accepted that there exists a security issue with the innovation that was being utilized by Peoples. He accepted that if there is any security hazard that must be dealt with by getting assets from IVK. Be that as it may, his methodology being a lot of IT related which was basically went poorly with different specialty units. He laid more accentuation on the security hazards that may emerge in absolutely IT language. In this manner the method of correspondence of the security dangers embraced by Davies didn't explain or show what antagonistic effect the security chances that are produced in IVK can have on the organization just as the clients. Hence the methodology received by Barton that the IT spending should be in legitimate arrangement with the IVK system and isolating the IT anticipate s on the accompanying premise is a superior methodology. Barton has received an agreement approach as indicated by which IT is significant viewpoint that helps the procedure execution and the specialty units are the ones who choose the needs. The methodology followed by Barton doesn't propose that it should assume full responsibility for the IT spending plan rather it has confidence in advancing the IT perspective alongside the business perspective. By embracing this methodology all necks will be in the noose and in the event that any choice turns out badly everybody who is a piece of choice can be accused and considered mindful (Austin, Nolan, O'Donnell, 2016). Barton needs to act keen and ought not take the whole budgetary control in his grasp as recommended by Maggie just as it will make him answerable for anything that turns out badly in the organization. He should think of a splendid thought of getting fixed the entire dynamic panel which ought to likewise connect with the Board of Directors. Or maybe he should attempt to make a totally new IT planning process by proposing certain level of the all out spending that should be dispensed to the IT anticipates that have a place with the compulsory classification (Wysocki, 2010). The IT panel that he needs to propose ought to be of board level in light of the fact that requesting certain level of spending plan to be assumed into responsibility for IT is certainly not a smart thought. For this situation again on the off chance that anything turns out badly, at that point just Barton will be considered dependable on the grounds that the noose would associate with his neck just, being the sole individual to settle on budgetary choices. What he needs to do is bolster the development of an IT Security Project which ought to underline on the basic factors just as the advantages that it will draw. IT Committee with board association will help in advancing the state of IT inside the specialty units which will thusly help the association moreover. Subsequently the dangers related with IT framework will be diminished and will likewise settle on dynamic straightforward and simple (Austin, Nolan, O'Donnell, 2016). Book reference Austin, R., Nolan, R., O'Donnell, S. (2016). The Adventures of an IT Leader. Harvard Busines Press. Wysocki, R. K. (2010). Viable Project Management: Traditional, Adaptive, Extreme. Wiley Publishing INc.

Const. law

Kenya has built up a heap of enter psychological warfare estimates which in the past were typified in various enactment, for example, the reformatory code (top. 63). The measures go from authoritative and institutional estimates which brings forth the household, local and universal levels. Regardless of the nearness of these measures, the danger of fear continues. Key to every respectful freedom is to call attention to our human rights which are not Just for well behaved residents and the best among the Hawaiian yet in addition for the most noticeably awful among us, including those sentenced for deplorable wrongdoings or those being investigated for frightful demonstrations of terrorism.The paper tries to illuminate on that there is sensitive parity that is portrayed while establishing and authorizing an enactment which may greatly affect the common freedoms on a people and how this fragile equalization might be accomplished. My view is that the law will frequently will in general c over with the common freedoms of the person in the general public whether the culprit or not, the technique that ought to be utilized is to what degree to these common freedoms must be restricted and which of these common freedoms that can be limited.These demonstrations of fear flourish in the opportunity of vote based systems: the reclaim of affiliation, articulation and development appreciated in a liberal popular government are helpful for the arranging and execution of demonstrations of gross viciousness, intended to destabilize or crush State structures, and to propel specific ideological closures. A fragile equalization might be less in proof than enthusiasm for disintegration of common freedoms in light of apparent emergencies. In the previous years, unlawful confinement was wild for the most part influencing Somali evacuees who were kept in Kenya with no charger .The ongoing bit of enactments has fashioned up whines for the most part from the Muslims ND the human rights lob byist who have given contentions delineating hardship of basic opportunities and infringement of the constitution. A portion of these common freedoms that are influenced are protection, articulation, media, security, heart, religion, conviction, assessment, possession and access to property. The Act looks to give reasons why these freedoms are limited yet the inquiry emerges with respect to the real execution: that the law authorities won't in any capacity be one-sided.

Analysis Of The Quote From The Stranger - Free Essay Example

The reason why this quote is important goes beyond the fact that they are the opening lines of the novel. These words said by the narrator, Meursault already introduces the readers to his personality at the beginning of the story. For example, it seems like he does not feel any pain or guilt upon hearing about his mothers death. Meursaults main concern was the date of his mothers death which I thought was interesting because this implies that maybe they did not have a close relationship. In addition, when Meursault said that doesnt mean anything, I wonder if he was referring to how the day she died does not matter or her death does not matter. Overall, I wonder what the reason is behind Meursaults emotional indifference towards his mothers death and the cause of her death. In this chapter, I noticed that Meursault is interested in nature and the weather. For example, he enjoys the beautiful scenery before the funeral, and he feels no sadness for his mothers death during the funeral, but finds the heat unbearable. In fact, when Meursault expresses his joy at the thought of being able to go to bed and sleep for twelve hours, this shows he cares more about having a good sleep than the funeral. Therefore, this further emphasizes his indifference towards emotion and interaction with others. However, I also noticed that he uses metaphors and similes such as the blood-red earth and he crumpled like a rag doll when he talks about nature. This is different compared to his short sentences with minimal detail when describing social or emotional situations. Hence, his narrative expands greatly when he talks about topics that relate to his physical condition. When his boss offers Meursault an opportunity to advance his career in Paris, he turns down the offer without even considering it. He says, people never change their lives I wasnt dissatisfied with mine here at all I couldnt see any reason to change my life none of it really mattered. Reading this made me think of how in his perspective, the world is meaningless because he has no desire to do something to improve his life. Meursault feels like nothing has changed and is content with everything the way it is right now despite his mothers death. He only believes in this life and that each persons life is essentially equal to everyone elses when he says one life was as good as another. Furthermore, Camus constantly shows the theme of the meaninglessness of life and the characters indifference throughout the novel. Reading this made me feel that Salamano can understand Meursault to some degree. This is because he assumed that Meursault really loved his mother despite sending her to a nursing home just as he loved his dog even though he beat it. In other words, he is saying that even though they did things they should feel guilty for their actions were out of love. This made me think that Salamano can somewhat relate to what Meursault went through even though Meursault does not show any emotional difference after his mothers death.

Tips On How To Write An AP History Essay

Tips On How To Write An AP History EssayIf you are taking an AP History course, there are plenty of 2020 AP History essay samples that can help you get started. These essays will help you think about what you have learned, and what you would like to do next with your class.Writing an essay for your final year is not easy. You may already know that this semester you are going to take a college course, or you may be trying to decide if taking this course in the first place was really a good idea. Whatever the case, you know that you need to write an essay and pass your AP History class.If you are working on writing an essay, you have two different options. You can either decide to go for a college course or you can try writing one yourself. I would recommend doing the latter. When you are finished, you will find yourself very motivated to write another essay.Writing an essay, however, is not as easy as you might think. In order to write well, you have to be able to focus and express yo ur thoughts clearly and concisely. Writing a concise essay does not necessarily mean that you will forget to give points or detail.The biggest problem with writing an essay is that you will usually be working alone. This can leave you without some support. Another thing is that you will probably not have a mentor who will help you out during the process.When you are looking for writing advice, look for someone who has a mentor and understands your expectations. For example, if you are trying to write an essay that will serve as a test for other students, you should talk to the instructor to see if he or she has a particular point that you can emphasize in your essay. Or, perhaps the mentor can help you out by pointing out an example of a particular essay in the class that works well for your own writing style.The only way that you will pass your AP Exam is by writing an essay that is not only well written but also comprehensible. There are plenty of great 2020 AP History essay sampl es that you can use to help you improve your writing. But, if you really want to succeed, it is important that you stick with a plan. It is best if you begin preparing early and build up your confidence at the same time.